About Us CYP are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@kidsmusic.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Wherever you are shopping from, place your order and your credit card company will convert the transaction to your own currency.

We accept all major credit and debit cards. You may send your credit card information via phone, fax, post or over the Internet.

Please note that those items marked with an asterisk (*) have territorial restrictions on their sale.

The audio files which are offered for download are protected by national and international copyright law. The download of such files is permitted for your personal, non-commercial purposes only.

Any copying (except for your own personal use), reproduction, lending or hiring, public performance, broadcasting or any other form of distribution of the audio files downloaded is prohibited and will constitute an infringement of copyright."
Shipping And Handling

Standard handling and shipping charge is rendered depending on location regardless of the size of the order, although certain bulky or heavier item attract a shipping surcharge. Where such a surchage applies, details are noted in the product details.

The standard charges are:

UK Second Class Postage £2.50

UK First Class Postage £3.50

UK Special Delivery (working day after day of despatch) £6.00

Europe £3.50 plus 25p per unit (or specific surcharge if

noted on product details)

Rest of the World £5.00 plus 50p per unit (or specific surcharge if

noted on product details)

Appropriate packaging is used to ensure the safe delivery of your order.

Delivery Schedule We will normally dispatch UK orders within 2 business days, and overseas orders within 3 business days.

UK orders are generally sent by second class post, but there is an option of sending by first class or special delivery, which ensures, unless stated otherwise by Royal Mail, delivery the working day after that of despatch.

Overseas orders are sent by post using the Small Packets service. Please allow 28 days for delivery of your order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

Our online catalogue is created using ACTINIC Software. ACTINIC provides us with a shopping basket facility and links to a secure payment service provider, Sage Pay, who deal with all credit card processing. They are not held in clear text on any web site.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on enquiries@kidsmusic.co.uk, alternatively, you can call on 01279 444707 (International +44 1279 444707) or fax us on 01279 445570 or write to us at CYP Limited, The Fairway, Bush Fair, Harlow, Essex, UK CM18 6LY.
Privacy Policy This privacy policy sets out how www.kidsmusic.co.uk uses and protects any information that you give www.kidsmusic.co.uk when you use this website.

www.kidsmusic.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.kidsmusic.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2010.

What we collect

We may collect the following information:

· name and job title

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@kidsmusic.co.uk.

· Each email sent to you will include a link to enable you to opt out of future mailings.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Remittance Terms Payment with order by credit card or sterling cheque drawn on a UK bank.


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