Terms & Conditions

General Info

About Us

CYP are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@kidsmusic.co.uk

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us on enquiries@kidsmusic.co.uk.

Remittance Terms

Payment with order by credit card or sterling cheque drawn on a UK bank.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Wherever you are shopping from, place your order and your credit card company will convert the transaction to your own currency.

We accept all major credit and debit cards.

If you prefer to pay by cheque, please make this payable to CYP Limited, and include the carriage charge in the amount paid. We can only accept sterling cheques, drawn on a UK bank account. Orders paid by cheque will be despatched once the cheque has cleared.

Any discounts offered on products will be deducted at the check out.

Shipping And Handling

Standard handling and shipping charge is rendered depending on location regardless of the size of the order, although certain bulky or heavier item attract a shipping surcharge. Where such a surchage applies, details are noted in the product details.

The standard charges are:
 
  • UK Second Class Postage £3.00
  • UK First Class Postage £4.00
  • Europe £5.50 plus £1.00p per unit (a triple CD gift set is treated as three units, so the additional charge is £3 for each of these)
  • Rest of the World £7.00 plus £1.50p per unit (a triple CD gift set is treated as three units, so the additional charge is £4.50 for each of these)
Appropriate packaging is used to ensure the safe delivery of your order.

Delivery Schedule

We will normally dispatch UK orders within 3 business days, and overseas orders within 4 business days. 

UK orders are generally sent by second class post, but there is an option of sending by first class post.

Overseas orders are also sent by International Post or a suitable courier service. Please allow 28 days for delivery of your order.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

Our online catalogue provides us with a shopping basket facility which links to a secure payment service provider, Sage Pay, who deal with all credit card processing. Card details are not held in clear text on our web site.

Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers